Moving house? Feeling overwhelmed? Choosing the right removals company can make the difference between a smooth transition and a stressful disaster. With so many options out there, how do you know who to trust with your belongings?
Here’s a practical guide to help you cut through the noise and hire a removals company that won’t let you down.
Why Choosing the Right Company Matters
Ever heard horror stories about removals gone wrong? Damaged furniture. Late arrivals. Hidden fees. Some of these nightmares are more common than you’d think.
According to a 2023 survey by Which?, 1 in 4 people reported problems with their removals service. That’s too many for comfort. Finding a reputable team isn’t just about convenience—it’s about protecting your home and your peace of mind.
Ask Yourself: What Do You Really Need?
Start by being clear on your needs. The “best” company for someone else might not be the best for you.
- Are you moving locally or long-distance?
Some firms only operate within a certain radius. Others specialise in cross-country or international moves. - Do you need packing services?
Not all companies offer packing. Some only move what you pack yourself. - Any fragile, bulky, or high-value items?
Think pianos, antique furniture, or artwork. You’ll want specialists for these. - Is storage required?
If there’s a delay between moving out and moving in, you might need temporary storage.
Being specific helps you narrow down your shortlist fast.
Search Smart: Where to Start Looking
Go beyond Google. The top search result isn’t always the best choice—it might just be the company with the biggest ad budget.
Try these instead:
- Check the British Association of Removers(BAR)
Members meet strict standards. If a company is listed here, it’s a good sign. - Use comparison websites
Sites like Compare My Move and reallymoving.com give quotes from multiple companies. They often include reviews and ratings. - Ask for personal recommendations
Mates, neighbours, colleagues—real stories beat anonymous online reviews any day.
What to Look for in Reviews
Reading reviews? Be sceptical. A five-star rating alone isn’t enough.
Look for:
- Consistency
Are there recurring themes? For example: always on time, friendly team, careful with items. - Recent feedback
A glowing review from five years ago doesn’t help if the company has since changed hands. - How they handle complaints
Check responses to negative reviews. Are they defensive, or do they try to resolve the issue?
Example:
One Surrey-based removals company had a strong 4.8-star rating with less but very good recent reviews where as another had lots of reviews but the more recent were not so good.
Vetting the Company: What to Ask
You’ve found a few promising options. Time to dig deeper.
Here are 8 questions to ask:
- Are you insured?
Find out what’s covered and what’s not. Ask to see proof of insurance. - Do you offer written quotes?
Verbal estimates can lead to surprises. A detailed quote should list all charges. - Do you conduct home surveys?
A proper survey (in person or virtual) helps avoid underestimating how much you’re moving. - What’s your cancellation policy?
Life happens. Know your rights if your plans change. - Who exactly will be moving me?
Some firms subcontract. If they do, ask for details about the actual movers. - Do you have the right vehicles and equipment?
Narrow streets? Fourth-floor flat with no lift? Make sure they’re prepared. - How do you handle damages or lost items?
There should be a clear complaints procedure. - Can I see a copy of your terms and conditions?
Always read the small print before signing.
Compare Quotes – But Not Just the Price
It’s tempting to go with the cheapest quote. Don’t.
Look at:
- What’s included
Are packing materials, disassembly of furniture, and insurance covered? - Hourly vs fixed rate
Some companies charge per hour, others offer a flat fee. Flat fees can protect you from unexpected delays. - Payment terms
Do they ask for a deposit? Is it refundable?
Example:
A Midlands customer reported paying £150 less for a budget company—only to be charged £200 extra on the day for “additional labour”. A flat-fee option would’ve saved money and stress.
Spot the Red Flags
Some warning signs are subtle. Others are glaring.
Be cautious if:
- They refuse to give a written quote
- There’s no physical address or landline number
- They pressure you to book quickly
- The quote seems too good to be true
- Reviews mention hidden charges or rude staff
If your gut says “nope”, trust it.
Don’t Forget the Paperwork
Even good companies can make mistakes. Protect yourself with proper documentation.
Tick off this checklist:
- ✅ Written quote
- ✅ Full inventory list
- ✅ Copy of the contract/terms
- ✅ Insurance documents
- ✅ Confirmation of moving date, time, and location
Keep everything in writing. Email, not text. It’s easier to refer back to if anything goes wrong.
Plan Ahead to Avoid Last-Minute Stress
The best removals companies get booked early—especially on weekends and at the end of the month.
Top tip:
Try to book at least 4–6 weeks in advance, if possible. You’ll have more choice and better negotiating power.
Need to move urgently? Still apply the same vetting process. It’s better to delay a day than hire the wrong company.
Moving Abroad? Here’s What’s Different
International removals are a different beast. Look for companies with:
- Experience in customs clearance
You don’t want your belongings stuck in a port. - Export packing services
Regular boxes won’t cut it for long-haul shipping. - FIDI or IAM membership
These are global networks for international movers with strict quality controls.
Don’t assume your local mover can handle it. Ask for international credentials and success stories.
Want Extra Peace of Mind?
Some companies offer extras that can make a big difference:
- Tracking systems
Know where your belongings are, in real time. - Dedicated move coordinators
One point of contact throughout the process. - Packing/unpacking services
A lifesaver if you’re short on time—or energy.
Yes, these might cost more. But the added convenience (and reduced stress) might be worth it.
Final Thoughts: Choose Confidence, Not Just Convenience
You’re trusting someone with your home, your memories, and everything you own. This isn’t the time to cut corners or rush a decision.
Instead, ask the right questions, check the facts, and read between the lines.
Would you hand your car keys to a stranger with no licence?
Then don’t hand your life’s belongings to a mover without checking their credentials.
A little time spent now can save a lot of regret later.
If you’d like, I can also turn this article into a printable checklist or add localised company examples. Let me know!
